CSR is the act of integrating business operations and values, whereby the interest of all stakeholders including investors, customers, employees, the community and the environment are reflected in the company’s policies and actions.

Commitment and Aims

STOILIC Group is committed to:

• Continuous improvement in our Corporate and Social Responsibility (CSR) strategy by;
  • Encouraging our business partners to implement CSR
  • Continually improving our performance and meeting all applicable legislation
  • Informing our staff to be mindful of the effect of their actions on non-renewable resources.
  • Introducing procedures to assist with implementing CSR.
• This CSR policy is to make clear to all stakeholders what STOILIC means by CSR and how we propose to work towards implementing and achieving CSR. The CSR policy applies throughout all activities of the company.
• We recognise that CSR embraces all aspects of sustainable development and social issues which are of most relevance to STOILIC and decide at what stage this CSR policy could most effectively and legally be included;
• We shall operate in a way that safeguards against unfair business practices;
• We believe that a responsible approach to developing relationships between companies and communities they serve, national and international, is a vital part of delivering business success;
• When carrying out our business, STOILIC will determine the environmental, social and economic issues;
• STOILIC will continually review all policies and business practices to encourage engagement with business partners and to promote development.

Corporate Governance

• We are committed to ensuring that our business is conducted in all respects according to rigorous ethical, professional and legal standards;
• All the laws that regulate and apply will be complied with;
• STOILIC endeavours to ensure that stakeholders have confidence in the decision-making and management processes of the service provided, by the conduct and professionalism of all staff. We do this by continually training and developing our staff;
• All groups and individuals with whom we have a business relationship will be treated in a fair, open and respectful manner;
• Competition will be reasonable and based upon the quality, value and integrity of the services being supplied;
• Feedback on performance will be actively sought, and we will encourage customers to give feedback on our performance and ensure that all customer comments are analysed, responded to and where appropriate, acted upon;
• Action Plan will be developed to ensure continuous improvement is achieved.

Environment

Protection of the environment in which we live and operate is part of STOILICs values and principles and we consider it to be sound business practice. Care for the environment is one of our key responsibilities and an important part of the way in which we do business. We strive to reduce our energy use, manage our carbon footprint and decrease our overall environmental impact.

We commit our company to:

• Comply with all relevant environmental legislation, regulations and approved codes of practice
• Protect the environment by striving to prevent and minimize our contribution to pollution of land, air, and water
• Seek to keep waste to a minimum and maximize the efficient use of materials and resources
• Manage and dispose of all waste in a responsible manner
• Provide training for our staff so that we all work in accordance with this policy statement and within an environmentally aware culture
• Regularly communicate our environmental performance to our employees and other significant stakeholders
• Develop our management processes to ensure that environmental factors are considered during planning and implementation
• Monitor and continuously improve our environmental performance.

Human Rights

STOILIC strives to foster safe, respectful, and inclusive workplaces. STOILIC culture is committed to respect, integrity, service and excellence. This commitment applies to all of our employees and spans our efforts to develop a diverse workforce, maintain safe and secure workplaces, and support the health, wellness and career development of our employee base. We define these values to hiring; workplace behaviour; and employee conduct toward each other, our clients, and our business partners.

Humane Treatment

There is zero tolerance for harsh or inhumane treatment including sexual abuse, corporal punishment, mental or physical coercion or verbal abuse of employees; nor is there to be the threat of any such treatment. Disciplinary policies and procedures in support of these requirements are clearly defined and communicated to employees.

Harassment Prevention and Non-Discrimination

Unlawful harassment, in any form and regardless of intent, is a form of discrimination and interferes with our commitment to equal employment opportunity. STOILIC does not engage in discrimination based on race, colour, age, gender, sexual orientation, ethnicity, disability, pregnancy, religion, political affiliation, union membership, or any other category protected by law. Harassment and/or discrimination contradict our values and have no place at STOILIC. Our Employee Handbook clearly addresses our policies and disciplinary action regarding harassment.

The policy: Defines harassment (including sexual) and provides examples of prohibited activities. Describes our expectations of all employees, including complaint procedures, and the special responsibilities of managers. Uses the recommendations of experts and follows the best practices of top companies relative to integrity standards. If allegations of harassment or discrimination occur, our Human Resources team acts swiftly to uncover and evaluate facts, take remedial action if warranted, and eliminate root causes of the problematic behaviour.

Open Communication & Freedom of Association

Open communication and direct engagement between employees and management are the most effective ways to resolve workplace and compensation issues. Our company has an open-door policy that allows employees to communicate discreetly and openly with all levels of management. We expect and encourage employees throughout our business operations to make STOILIC principles and practices a part of their everyday work and hold our employees accountable for adhering to our Conduct and Work Rules Policy in our Employee Handbook.

Sustainability

• A Sustainable Policy for Procurement of services will be maintained that will set out the principles, policies and procedures within Company.

Community

Our company preserve a budget to make monetary donations to advance education and community events. In addition, donations to alleviate those in need.

We will actively invest in R&D. We will be open to suggestions and listen carefully to ideas. Our company will try to continuously improve the way it operates.

Our company is committed to the United Nations Global Compact. We’ll readily act to promote our identity as a socially aware and responsible business. Management must communicate this policy on all levels. Managers are also responsible for resolving any CSR issues.

STOILIC Group is committed to safeguarding human health and safety and conserving the environment as an integral part of its business. Meeting this commitment is essential to the company’s long-term success and is achieved in all working projects by implementing this HSE Policy through the following measures:

• Communicating the Health, Safety & Environmental (HSE) Policy to all employees for them to be aware of their individual Health, Safety & Environmental obligations and responsibilities;
• Providing appropriate training, supervision, information and resources to all employees to enable HSE objectives to be achieved;
• Setting HSE objectives, responsibilities and accountability for HSE performance, with measurement and reporting requirements;
• Establishing methods for identifying and assessing hazards and reducing risks to levels as low as are practicable;
• Complying with relevant local and international HSE legislations, regulations, legal and Contracts’ requirements, and applying responsible standards where these do not exist;
• Promoting commitment to HSE Management System’s continual improvement;
• Establishing a culture of prevention of accidents and hazards throughout projects managed by STOILIC Group, and influence prevention of pollution and reduction in consumption of resources;
• Using energy and natural resources efficiently and reducing waste and emissions;
• Reviewing HSE objectives and targets through periodic management reviews;
• Undertaking appropriate reviews and evaluations of its activities and services to measure progress and drive continuous improvement.

All STOILIC Group personnel are responsible for implementing the Health, Safety and Environmental measures necessary for the well-being of all persons at work.

All levels of management and employees are expected to participate in and comply with HSE initiatives and exercise individual responsibility for their own safety, the safety of others, and protection of the environment.

On Projects where HSE Management is STOILICs responsibility, STOILIC will take the necessary controls and measures to monitor the Contractors’ adherence to all relevant and applicable local and international HSE standards, provisions and policies as applicable to each project and STOILIC’s scope of services.

All STOILIC Group employees shall observe, implement and give their full support to this HSE policy

Lotanna Macfoy                                                              
President and CEO
STOILIC Group
May 2021

The purpose of this policy is to outline STOILIC Group’s commitment to the provision of professional services and products to meet and where possible, exceed our customers’ requirements and expectations, thereby assisting them to achieve their strategic objectives.

Quality Management System

is defined as all the things we do to deliver our services/products to meet and where possible, exceed our customers’ requirements and expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business;

• Building genuine partnerships with our customers to ensure our joint success into the future
• Using safe systems of work that are environmentally sustainable and supported by documented and auditable standards, procedures, software and records
• Regular gathering and monitoring of customer feedback
• A customer complaints procedure
• Selection and performance monitoring of suppliers against set criteria
• Provide ongoing competency-based training for our employees and management to ensure strong professional ethics and a customer-focused work force
• Encourage team problem-solving at all levels of STOILIC Group to implement work practices and processes that improve the service level and/or our management and business systems
• Regular audit of our internal processes
• Measure, monitor, review and wherever possible continually improve our management and business systems and associated key processes through the development of specific departmental and individual KPIs and other business objectives
• Measurable quality objectives which reflect our business aims
• Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the company Notice Board and can also be found in the staff handbook.

Although the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their areas of work to help ensure that Quality is embedded within the whole of the company.

Consequence for Non-Compliance or Breaches

Breaches of the Quality Management Systems Policy will be investigated which could result in disciplinary action being taken including termination of employment or contract.